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lcasey
#1 Posted : Thursday, July 3, 2014 9:35:54 AM(UTC)
lcasey

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Joined: 4/22/2004(UTC)
Posts: 280

I reset the Keyword Searches Report and since then it does not populate at all. The same issue was reported several years ago here.
Is there a fix for this?

Thanks
Aaron
#2 Posted : Thursday, July 3, 2014 11:51:06 AM(UTC)
Aaron

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Originally Posted by: lcasey Go to Quoted Post
I reset the Keyword Searches Report and since then it does not populate at all.

Are you sure that your store is set to record searches? Go to Options >> Site Settings >> Performance and verify that "Record Customer Searches" is checked.

As an aside, I would recommend using Google Analytics keyword reports as they are far more robust and can be used in conjunction with other GA data.
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
lcasey
#3 Posted : Thursday, July 3, 2014 11:57:48 AM(UTC)
lcasey

Rank: Member

Joined: 4/22/2004(UTC)
Posts: 280

Thanks Aaron - Record Customer Searches was not checked. I'm sure that will fix the issue.
Regarding GA, I wholeheartedly agree with you and had already passed this to the store admins. I should have removed the report so it isn't even in the application.
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